Frequently Asked Questions
Answers to all your questions about cbajj, right here
Account, payments, bonuses, cricket betting, or VIP benefits — whatever questions you have about cbajj, you'll find all the answers on one page.
This cbajj FAQ page has been created to give straightforward answers to the most frequently asked questions from players in Bangladesh. From the VIP program to withdrawal timelines, account management to slot game strategies — detailed information on every topic is organised into the five categories below. Click on a question to see the answer.
VIP Program
The cbajj VIP program has five levels in total — Bronze, Silver, Gold, Platinum, and Diamond. Each level has a different weekly cashback rate. The higher the level, the more benefits and special offers you receive. Each level is determined by your consistency and activity in playing.
The weekly cashback rates by VIP level are as follows: Bronze — up to 0.3%, Silver — up to 0.6%, Gold — up to 0.9%, Platinum — up to 1.2%, Diamond — up to 1.5%. Diamond is the highest level and offers the most benefits.
If you play regularly and actively on cbajj, your VIP level is evaluated automatically. The more consistently you play, the faster you create the opportunity to move up. No special code is needed — regular participation is enough.
At the end of each week, cashback is calculated on your net losses at the applicable rate and credited to your account. This cashback can be used directly in games. The higher your level, the more cashback you receive.
Diamond level members enjoy cbajj's highest weekly cashback (up to 1.5%). They also receive priority customer support, early access to special promotions, and higher withdrawal limits. Diamond members also receive special invitations to new game launches.
Account & Login
To log in from a new device, go to the cbajj login page and enter your registered phone number or email and password. When logging in on a new device for the first time, a verification code may be sent to you. Enter the code to complete the login — after that the device will be marked as trusted.
Opening an account on cbajj is very simple — go to the cbajj Login page and fill in the required details. Enter your mobile number, a password of your choice, and a few basic pieces of information and your account will be active within a few minutes. cbajj's services are not available to anyone under 21 years of age.
No, according to cbajj's policy each player may only hold one account. If multiple accounts belonging to the same person are detected, they may be closed and any funds held in them risk being forfeited. This rule is strictly enforced to ensure a fair playing environment.
Click the "Forgot your password?" option on the login page and enter your registered phone number or email. A reset link or code will be sent — use it to set a new password. If the problem persists, contact cbajj's 24/7 live chat support.
Yes, after logging in you can go to the profile section to update your phone number, email, or contact details. However, for changes to information related to identity verification you may need assistance from the support team. Email [email protected] or come to live chat.
Slots & Jackpots
RTP (Return to Player) is the percentage of long-term expected return from a game. For example, a 96% RTP means that on average there is a chance of ৳96 returning for every ৳100 wagered over the long term — though the result of each session can vary. Understanding RTP helps you make an informed decision about a game.
Yes, a demo or free-play mode is available for many slot games on cbajj. In this mode you can get a feel for the game's mechanics, features, and bonus rounds without spending real money. It is good practice to get familiar in demo mode before playing with real money.
Volatility, or variance, is an indicator of the pattern and frequency of wins in a game. High volatility games deliver big wins occasionally but also have long stretches of empty spins. Low volatility games offer smaller but more frequent wins. If your budget is limited, choosing a low volatility game may be more effective.
Low volatility slots are more suitable for players with a small budget, as they make it possible to keep your balance going for longer. Games from providers like PG Soft allow you to keep the minimum bet amount relatively low. It is wise to get familiar in demo mode first and then start playing with real money.
Cricket Betting
If a match is declared no result or abandoned due to rain, poor light, or any other reason, most bets on that match are considered void and the staked amount is refunded. However, in some cases if a specific number of overs have been completed the result may be deemed valid — see the terms and conditions for full details.
Yes, cbajj offers betting on major tournaments including BPL, IPL, T20 World Cup, and international matches organised by the ICC. High-profile matches such as Bangladesh vs India give you the opportunity to bet across a variety of markets.
Reading decimal odds is straightforward — multiply the odds figure by your stake amount to get the potential total return. For example, if you bet ৳1,000 at odds of 2.50 and win, you get back ৳2,500 (৳1,500 profit). The higher the odds, the lower the probability of winning but the greater the return.
Live in-play betting is available on cbajj, where odds change in real time while the match is in progress. You get the opportunity to bet in the moment based on wickets falling, run rate, or powerplay situations. Making quick decisions and reading the flow of the match are important in live betting.
In the cbajj cricket section you can bet on match winner, toss winner, innings run total, top run scorer, top wicket taker, over/under, and many other markets. The markets available may vary by tournament and match.
Withdrawal Questions
For the cbajj welcome bonus, winnings earned from the bonus can be withdrawn only after the wagering requirement has been met. The wagering is calculated on the bonus amount only — for example, if you receive a ৳1,000 bonus you must complete ৳10,000 (10x) in bets. After that you can apply to withdraw.
Approved withdrawals on cbajj are generally completed within 15 minutes to 2 hours. bKash, Nagad, and Rocket — all three methods process quickly. The minimum withdrawal amount is ৳800.
Yes, cbajj's withdrawal service is available 24 hours a day, 7 days a week. You can submit a withdrawal request at night or on Fridays and Saturdays and it will be processed within the same timeframe. If you have any issues, contact 24/7 live chat support.
If a withdrawal shows "Pending", please be patient — it is usually completed within 15 minutes to 2 hours. However, if it remains unchanged after the expected time, contact cbajj's live chat support or email [email protected] with your transaction ID.
Currently, withdrawals on cbajj can be made via three mobile payment methods — bKash, Nagad, and Rocket. Rocket is Dutch-Bangla Bank's mobile wallet. The minimum withdrawal amount for all three methods is ৳800.
Still have questions? We're always ready to help
If the answers above haven't resolved your question, contact the cbajj support team directly. Assistance is available in both Bengali and English.